Frequently Asked Questions
Everything you need to know about your Klei Merch experience.
How long will it take to receive my order?
Most orders are processed within 2-3 business days. Domestic shipping typically takes 5-7 business days, while international shipping can take 10-21 business days depending on your location.
What is your return policy?
We offer a 30-day return policy for all unworn and unwashed items. Simply contact our support team to initiate a return or exchange. Please note that limited edition drop items may be final sale.
How do I know which size to choose?
Each product page features a detailed size guide with measurements in both inches and centimeters. We recommend measuring a favorite garment you already own to compare fits.
What materials are used in Klei Merch apparel?
We pride ourselves on quality. Our t-shirts and hoodies are made from 100% premium combed cotton or high-quality poly-cotton blends, ensuring durability and a soft hand-feel.
Do you ship internationally?
Yes, Klei Merch Shop ships to over 50 countries worldwide. Shipping costs and customs duties are calculated at checkout based on your specific destination.
How should I care for my merch to ensure it lasts?
To preserve the print and fabric quality, we recommend machine washing cold, inside out, with like colors. Tumble dry on low heat or hang dry for the best results.